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Terms and Conditions

TERMS 

PAYMENTS:

For private clients booking on-line: deposit payments to be received by secure on-line payment facility at least 24 hours in advance of the tour date. All balance payments are to be paid in cash on the day of the tour in Euros (€).

Deposits can also be paid by bank transfer is preferred. Repeat clients have the choice to be invoiced at the end of the month and offered a 15 day payment window.

DEPOSIT:

All deposits are non-refundable, and go toward the overall cost of the tour.

PRIVATE TOURS:

€75 per hour for groups of 1 -20 people and €150 per hour for groups of 21-50 people. 

MINIMUM BOOKING:

2 hours with a €40 deposit is required to be paid 24 hours prior to the tour and the amount is deducted from the overall cost of the tour.

COSTS:

Costs relating to transportation, food, drinks and entrance fees must be paid for by the customer, in advance or at point of sale, unless expressly included in the tour package.

 

CONDITIONS

BOOKING POLICY:

A tour is considered confirmed only once a date and time has been agreed and the deposit or payment has been paid. A provisional date can only be held once a deposit is made. Please ensure deposits/payments are paid as soon as possible to secure the booking. On receiving the deposit/payment a confirmation email will be sent.   

RE-SCHEDULING:

Your tour date may be re-scheduled, if a guide is available, to a new date using your original deposit as long as a minimum 48 hours notice is given. If 48 hours notice is not given the deposit becomes non-refundable. In circumstances of cancelled flights, the tour can be re-scheduled, if a guide is available.

NO-SHOW POLICY:

If you book a Tour and you do not show up at the agreed meeting point within a reasonable amount of time*, your tour will be regarded as cancelled and your deposit will not be refunded. When booking a Private Tour, if your guests do not show up at the agreed meeting point within a reasonable amount of time*, your tour will be regarded as cancelled and 100% of the tour cost will be payable.

 

* The guide reserves the right to deduct waiting times from the tour time. If the tour group is not at the agreed meeting location 30 minutes after the agreed start time the tour, the tour is considered cancelled. If you experience difficulties in arriving at the meeting point on time please call FRANKFURT LET'S GO at +49 1520 85477303 and we will seek to accommodate any changes as best we can.

Impressum

Privacy & Data

When making a direct enquiry with Frankfurt Let's Go, email or postal addresses, and/or telephone numbers are used soley to enter into correspondance regarding a tour. No account is created and the data is not used for marketing purposes.

On making a purchase, an email address will be requested to facilitate payment and delivery. 

Frankfurt Let's Go may email you messages about your order. For example, we may email you to tell you that: your purchase has been successful. We share your contact information with IONOS, our website hosting provider, so they can send these emails on our behalf.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies IONOS uses.

Website Host

This website is hosted by IONOS. IONOS collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

IONOS needs the data to run this website, and to protect and improve its platform and services.  analyzes the data in a de-personalized form

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Content Provider

Anita Lester
Feldgerichtstr. 2a, 60320 Frankfurt am Main (Germany)

info@frankfurtletsgo.de
+49 15208547303

The person mentioned above is responsible for the content of this website.

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